Shipping
Processing Time: Orders are typically processed within 1-2 business days. Orders placed after 12 p.m. on Fridays or during the weekends/holidays are processed on the next business day.
Shipping Methods and Delivery Times: Standard shipping is 2-5 business days. Delivery times may vary based on the shipping destination and carrier.
International Shipping: Available to military only
Order Tracking: Customers will receive a tracking number via email once the order has shipped. Tracking information can be used to monitor the shipmentâs progress.
Returns
Eligibility for Returns: Products must be unused, unopened, and in original packaging. Returns must be initiated within 30 days of the purchase date.
Non-Refundable Items: Opened or used beauty and wellness products, Gift cards, sale or clearance items.
Return Process: Contact customer service to initiate a return. Customers will receive a return authorization and instructions on how to send back the products. Returns should be shipped to the address provided by customer service. Customers are responsible for return shipping costs unless the product was damaged or incorrect. For damaged or incorrect items, a prepaid return shipping label will be provided.
Refunds: Refunds are processed within 5-7 business days after the returned items are received and inspected. Refunds will be issued to the original form of payment. Shipping costs are non-refundable.
Exchanges: Exchanges are allowed for the same item pricing, if available. Customers should follow the same return process and indicate the exchange request.
Damaged or Defective Products: If products arrive damaged or defective, customers should contact customer service immediately. A replacement product or a full refund will be provided at no additional cost.
Contact Information: Customer service email: support@rafikiproducts.com
Business Hours: Monday to Friday, 9 a.m. to 5 p.m. EST
This policy ensures clarity and efficiency in handling shipping and returns, promoting customer satisfaction and trust.